Refund policy

Returns & Refunds Policy

At KATCHcase, we take pride in the quality of our products and want your order to arrive and perform as expected.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind, including if you:

- Decide you no longer want the product
- Order the wrong product or adapter
- Find the product cheaper elsewhere
- Change your mind after receiving your order

Please review your order carefully before completing your purchase.

Faulty, Defective or Incorrect Products

If your product arrives faulty, defective, damaged, incorrect, or does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as reasonably possible.

To help us assess the issue, we may ask you to provide:

- Your order number or other proof of purchase
- A description of the issue
- Photos or video showing the fault or damage

We may need to inspect or assess the product before determining the appropriate remedy.

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund.

For a major problem with a product, you may be entitled to choose between a replacement or refund.

Return Shipping

If a product needs to be returned for assessment, we will provide return instructions.

If the product is confirmed to be faulty or otherwise fails to meet the consumer guarantees, KATCHcase will reimburse reasonable return shipping costs where required under Australian Consumer Law.

Please keep any postage receipts relating to an approved faulty-product return.

Damage or Misuse

Returns will not be accepted where the problem has been caused by misuse, accidental damage, improper installation or use, unauthorised modification, or failure to follow the product instructions.

This does not limit any rights you may have under Australian Consumer Law.

Original Packaging

You are not required to have the original packaging to exercise your rights under Australian Consumer Law. However, where possible, we recommend securely packaging the product when returning it to prevent further damage during transit.

Consumer Guarantees

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies available to you under applicable consumer law.

If you believe your KATCHcase product is faulty, defective, damaged or incorrect, please contact us through our website with your order details and a description of the issue.